This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My update causes me to have to change home page & search EACH Time I start Firefox

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

more options

On 4/28 just as I was on the Internet doing some work, my Firefox suddenly shut down, I had to restart the computer. It had updated to a new version. THE NEW VERSION STINKS!! Every time I start Firefox, it has changed my home page to search.ask.com! It has also changed my search engine to ask.com. Every time I have to struggle to change my home page back to Google (it rarely changes easily). I also have to change my search engine. And when I open a new tab, that tab shows search.ask.com, not a blank or Google. I WANT MY OTHER VERSION BACK! The new version is number 29.

On 4/28 just as I was on the Internet doing some work, my Firefox suddenly shut down, I had to restart the computer. It had updated to a new version. THE NEW VERSION STINKS!! Every time I start Firefox, it has changed my home page to search.ask.com! It has also changed my search engine to ask.com. Every time I have to struggle to change my home page back to Google (it rarely changes easily). I also have to change my search engine. And when I open a new tab, that tab shows search.ask.com, not a blank or Google. I WANT MY OTHER VERSION BACK! The new version is number 29.

All Replies (3)

more options

Well if you are a Windows user, you can download the 28.0 version here ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/28.0/win32/en-US/Firefox%20Setup%2028.0.exe

Just remember to disable automatic updates in the options menu, and pray, that we will get the old look and functionality back in version 30.

more options

If you do not keep changes after a restart or otherwise have problems with preferences, see:

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!