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web page doesn't look right.

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by J

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Certain webpages are not loading correctly. They don't look right.

Certain webpages are not loading correctly. They don't look right.

Chosen solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Your System Details looks very light/empty. Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the sub-menu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
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All Replies (2)

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Chosen Solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Your System Details looks very light/empty. Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the sub-menu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
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The first bit of information (shift + left-click the reload button) solved the problem. I am sending the information requested in the bottom where it states "Your System Details looks very light/empty....."

Application Basics


Name: Firefox Version: 29.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: DuckDuckGo Plus Version: 0.3.16 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: HP Detect Version: 2.0.4.6 Enabled: true ID: {ab91efd4-6975-4081-8552-1b3922ed79e2}

Name: LastPass Version: 3.1.1 Enabled: true ID: support@lastpass.com

Name: HP Smart Web Printing Version: 4.5 Enabled: false ID: smartwebprinting@hp.com

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237 browser.startup.homepage: https://www.yahoo.com/|https://mail.google.com/mail/u/0/?ui=2&shva=1#inbox|http://www.myfitnesspal.com/food/diary/livsto browser.startup.homepage_override.buildID: 20140421221237 browser.startup.homepage_override.mstone: 29.0 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 29.0 font.name.serif.x-western: Comic Sans MS gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1399066190 places.history.expiration.transient_current_max_pages: 100626 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_Officejet_4500_G510n-z.print_bgcolor: false print.printer_HP_Officejet_4500_G510n-z.print_bgimages: false print.printer_HP_Officejet_4500_G510n-z.print_colorspace: print.printer_HP_Officejet_4500_G510n-z.print_command: print.printer_HP_Officejet_4500_G510n-z.print_downloadfonts: false print.printer_HP_Officejet_4500_G510n-z.print_duplex: -123 print.printer_HP_Officejet_4500_G510n-z.print_edge_bottom: 0 print.printer_HP_Officejet_4500_G510n-z.print_edge_left: 0 print.printer_HP_Officejet_4500_G510n-z.print_edge_right: 0 print.printer_HP_Officejet_4500_G510n-z.print_edge_top: 0 print.printer_HP_Officejet_4500_G510n-z.print_evenpages: true print.printer_HP_Officejet_4500_G510n-z.print_footercenter: print.printer_HP_Officejet_4500_G510n-z.print_footerleft: print.printer_HP_Officejet_4500_G510n-z.print_footerright: print.printer_HP_Officejet_4500_G510n-z.print_headercenter: print.printer_HP_Officejet_4500_G510n-z.print_headerleft: print.printer_HP_Officejet_4500_G510n-z.print_headerright: print.printer_HP_Officejet_4500_G510n-z.print_in_color: true print.printer_HP_Officejet_4500_G510n-z.print_margin_bottom: 0.5 print.printer_HP_Officejet_4500_G510n-z.print_margin_left: 0.5 print.printer_HP_Officejet_4500_G510n-z.print_margin_right: 0.5 print.printer_HP_Officejet_4500_G510n-z.print_margin_top: 0.5 print.printer_HP_Officejet_4500_G510n-z.print_oddpages: true print.printer_HP_Officejet_4500_G510n-z.print_orientation: 0 print.printer_HP_Officejet_4500_G510n-z.print_page_delay: 50 print.printer_HP_Officejet_4500_G510n-z.print_paper_data: 295 print.printer_HP_Officejet_4500_G510n-z.print_paper_height: 11.00 print.printer_HP_Officejet_4500_G510n-z.print_paper_name: print.printer_HP_Officejet_4500_G510n-z.print_paper_size_type: 0 print.printer_HP_Officejet_4500_G510n-z.print_paper_size_unit: 0 print.printer_HP_Officejet_4500_G510n-z.print_paper_width: 8.50 print.printer_HP_Officejet_4500_G510n-z.print_plex_name: print.printer_HP_Officejet_4500_G510n-z.print_resolution: 515400832 print.printer_HP_Officejet_4500_G510n-z.print_resolution_name: print.printer_HP_Officejet_4500_G510n-z.print_reversed: false print.printer_HP_Officejet_4500_G510n-z.print_scaling: 1.00 print.printer_HP_Officejet_4500_G510n-z.print_shrink_to_fit: false print.printer_HP_Officejet_4500_G510n-z.print_to_file: false print.printer_HP_Officejet_4500_G510n-z.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_4500_G510n-z.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_4500_G510n-z.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_4500_G510n-z.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1396829491

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: NVIDIA GeForce 9200 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 256 Device ID: 0x084b Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 2-8-2014 Driver Version: 9.18.13.3489 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 9200 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16