I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve?
I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve? I re-send my password and it will work maybe once every 10 times, but most of the time it does not work. If I can send messages with no problem, why can't I receive? We have not changed our password on the account with roadrunner - the other 2 mailboxes we use on this account work fine.
I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve?
I re-send my password and it will work maybe once every 10 times, but most of the time it does not work. If I can send messages with no problem, why can't I receive? We have not changed our password on the account with roadrunner - the other 2 mailboxes we use on this account work fine.
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To diagnose problems with Thunderbird, try the following:
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.