Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

  • 1 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

more options

Firefox crashes for any ask.com page. This does not happen in safe mode. It does not happen with IE. I used Norton Security Safe Search in Firefox and IE. I have Windows 7 with Norton Security safesearch. I have gone through the exercises in the helps section and it still happens. Here are the most current 5 reports:

bp-d2a4934d-2333-4df6-a766-256552140809 8/9/2014 11:44 AM bp-9a9517e8-a712-4e79-bd10-c60332140809 8/9/2014 11:42 AM bp-a997f398-e77f-45eb-996e-1ba2a2140809 8/9/2014 11:41 AM bp-0dbcca3b-162c-4093-8e71-8c7c22140809 8/9/2014 11:08 AM bp-cc548786-418e-407f-ab6b-89f942140809 8/8/2014 10:23 PM

Firefox crashes for any ask.com page. This does not happen in safe mode. It does not happen with IE. I used Norton Security Safe Search in Firefox and IE. I have Windows 7 with Norton Security safesearch. I have gone through the exercises in the helps section and it still happens. Here are the most current 5 reports: bp-d2a4934d-2333-4df6-a766-256552140809 8/9/2014 11:44 AM bp-9a9517e8-a712-4e79-bd10-c60332140809 8/9/2014 11:42 AM bp-a997f398-e77f-45eb-996e-1ba2a2140809 8/9/2014 11:41 AM bp-0dbcca3b-162c-4093-8e71-8c7c22140809 8/9/2014 11:08 AM bp-cc548786-418e-407f-ab6b-89f942140809 8/8/2014 10:23 PM

모든 댓글 (1)

more options

That is a problem with your Norton software as you can see by the presence of DLLs that belong to Norton components in the crash reports. bp-d2a4934d-2333-4df6-a766-256552140809

Ø 11 	coFFPl31.dll 	coFFPl31.dll@0x34c15 	
Ø 12 	coFFPl31.dll 	coFFPl31.dll@0x34134 	
Ø 13 	coFFPl31.dll 	coFFPl31.dll@0x1ccea 	
Ø 14 	coidsafe.dll 	coidsafe.dll@0xa4786 	
Ø 15 	coidsafe.dll 	coidsafe.dll@0xa7846

You will have to contact Norton for support in cases of issues with their software.