본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

Firefox keeps crashing a lot. How to solve this?

  • 2 답장
  • 9 이 문제를 만남
  • 18 보기
  • 최종 답변자: hashken

more options

I've faced this problem in Firefox 32 and now I'm still facing it in Firefox 33. When browsing Web pages, Firefox randomly crashes. There doesn't seem to be any pattern between the crashes and I'm facing at least 4 to 5 crashes a day.

My crash report ids from about:config bp-770f45b3-5222-4552-8ce8-6cf6c2141013 bp-fd0fa68d-3110-4350-87f8-29e6c2141006

about:config only has the above 2 ids although I've faced more than a dozen crashes.

I've faced this problem in Firefox 32 and now I'm still facing it in Firefox 33. When browsing Web pages, Firefox randomly crashes. There doesn't seem to be any pattern between the crashes and I'm facing at least 4 to 5 crashes a day. My crash report ids from about:config bp-770f45b3-5222-4552-8ce8-6cf6c2141013 bp-fd0fa68d-3110-4350-87f8-29e6c2141006 about:config only has the above 2 ids although I've faced more than a dozen crashes.

모든 댓글 (2)

more options

The bug that is associated with the two reports has to do with the new roku screencast feature however this would depend on what is the steps you are taking right before it crashes. Since there are a few that are not reporting are there any that have not been submitted?

Basic recommended troubleshooting steps:

Did this help?

more options

I face this problem with Firefox for Android (in Nexus 5) and not in Desktop.

  • Where do I look for crash reports that have not been submitted?
  • I'm not sure there is a way to update graphics drivers separately in Nexus 5
  • Does Firefox for Android have a Safe Mode?