Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

1. Open the Troubleshooting Information page using one of these methods:
   • Click the menu button , click help and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
   • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: . Click on it.
3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

I am unable to access firefox to follow the instructions my problem seem to be that Findwidde.com will not let me get into firefox I get the support page ok

FindWide is a hijacking malware. To remove it use for example Malvarefighter or Spyhunter.

OR for FF WITH CARE

Enter “about:config” in url bar. This will open settings page Type “KeywordURL” in the search box. Right click it & reset it Type “browser.search.defaultengine” in the search box. Right click it & reset it. Type “browser.search.selectedengine” in the search box. Right click it & reset it. Search for ‘browser.newtab.url’. Right-click and reset. This will make sure that the FindWide won’t launch on each new tab.

(Copied from www (dot) 2-viruses (dot) com/remove-findwide)

See this - http://malwaretips.com/blogs/remove-findwide-search-virus/ - to get rid of Findwide Search.

Thank you all for your response I had other problems as well to save time and for convenience I used my local pc repair shop who fixed this and my other problem also the pc is all operational again