We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

  • 2 답장
  • 3 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

more options

I am constantly getting "not responding" messages. These happen at various times, sometimes right after I start and sometimes after several minutes. Sometimes restarting stops them for a while but they keep returning. This is very annoying. The trouble started after I got a new computer with Windows 8, before I had Windows 7 and everything worked fine.Is there anything I can do for this or do I just have to wait until Windows 10 is released?

I am constantly getting "not responding" messages. These happen at various times, sometimes right after I start and sometimes after several minutes. Sometimes restarting stops them for a while but they keep returning. This is very annoying. The trouble started after I got a new computer with Windows 8, before I had Windows 7 and everything worked fine.Is there anything I can do for this or do I just have to wait until Windows 10 is released?

모든 댓글 (2)

more options

Try typing about:crashes in the url bar. Do you see any recent crash reports? If you do, can you please copy and paste the id's of the crash reports (not the reports themselves) into the forum (id's should start with bp-)?

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window