How do I get rid of the computer support malware that downloaded when I reinstalled thunderbird. Getting tired of the issues I am having with thunderbird.
I reinstalled Thunderbird thinking it would delete the filter I added to block a certain email - of which I received 46. Instead of blocking that email, it blocked all my emails. When I reinstalled Thunderbird, it downloaded 'computer support malware that I cannot get rid of. Yesterday and today I have spent hours trying to resolve this - it is not getting me anywhere. I had a backup copy of my incoming emails going to an alternate email address because Comcast screwed up my email and told me I should copy my incoming email. Now that function is gone too. Am not happy.
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Where did you download your copy of Thunderbird? Obviously not getthunderbird.com if it came bundled with malware.
Thank you for your reply. I was able to get rid of the malware with Malwarebytes. I am not sure I used the getthunderbird.com link. Difficult to know which link is correct there are soooo many. Why, when I uninstalled TB and then reinstalled it, were my accounts/settings still there? Due to user incompetence, I tried to filter out one email address and it has affected all my email. I have asked someone to tell me how to delete all filters but have not received a response. I would like to get rid of filters and go back to the way it was set up before. Is that possible?
re :Why, when I uninstalled TB and then reinstalled it, were my accounts/settings still there?
Because you uninstalled and reinstalled Thunderbird program which is stored in a different place from your Profile folders. Thunderbird Profile is where all your mail accounts, emails, filters, address book, preferences are stored.
re: I have asked someone to tell me how to delete all filters but have not received a response. not sure where you asked this, but it is not in your asked questions.
To remove any filter you created in Thunderbird Tools > Message Filters or Menu icon > Message Filters > Message Filters select filter and click on 'Delete' button.