본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox taking too long to install

  • 7 답장
  • 2 이 문제를 만남
  • 8 보기
  • 최종 답변자: rebekah_897

more options

After the latest Firefox update no web pages would open. I tried using internet explorer and it worked fine so it isn't an internet connection problem. I uninstalled Firefox and tried re-installing but it has been sitting on the 'downloading Firefox...' window for hours and won't install. Help please?!

After the latest Firefox update no web pages would open. I tried using internet explorer and it worked fine so it isn't an internet connection problem. I uninstalled Firefox and tried re-installing but it has been sitting on the 'downloading Firefox...' window for hours and won't install. Help please?!

모든 댓글 (7)

more options

Hi, try uninstalling completely - Uninstall Firefox from your computer - you should be able to keep your user data and settings.

Then download from mozilla.org

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

more options

I did completely uninstall it from my laptop but now it won't install again. For some reason I am having the same problem with google chrome - web pages won't load there either. But everything's working fine with internet explorer

more options

Try the full offline setup for Windows instead of the online stub installer.

www.mozilla.org/firefox/all

This is the Systems&Languages link in green download box on mozilla.org

more options

Ok I have managed to re-install it using a different link but web pages still won't load. It just says 'connecting...' at the top but nothing happens. I have no idea why this is happening because it was working fine yesterday

more options

Yesterday I tried updating adobe flash player in firefox and it wouldn't work so I cancelled the download - could that have caused it to stop working?

more options

Hmm, don't know, but you could try reinstalling Flashplayer.

Note, it is essential to only download Firefox from Mozilla as linked to above, since from other sources it may come bundled with unwanted and possibly malicious junk.

more options

The link I used to download firefox was genuine and from the Mozilla site. When I tried updating or reinstalling flashplayer it said 'initializing installation' and just stays on that screen too. I'm having issues with Microsoft Office now as well and am online with one of their staff so I think it might be an issue with my laptop.