Firefox keeps crashing randomly, usually with multiple websites open
It seems to do bad with sites that have a multiple flash links.
Crash Report AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2900 AdapterSubsysID: 146a103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.3 AsyncPluginInit: 0 AvailablePageFile: 5655846912 AvailablePhysicalMemory: 1697878016 AvailableVirtualMemory: 3389403136 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 50135040 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441923133 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: OpenSharedResource failed for format 65 InstallTime: 1440728444 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 146a103c, AdapterDriverVersion: 8.15.10.2900 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 34 StartupTime: 1441923101 SystemMemoryUsePercentage: 58 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3894,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"Hitachi HTS725050A9A","revision":"PC4O"},"binary":{"model":"Hitachi HTS725050A9A","revision":"PC4O"},"system":{"model":"Hitachi HTS725050A9A","revision":"PC4O"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0046","subsysID":"146a103c","RAM":null,"driver":"igdumd64 igd10umd64 igdumdx32 igd10umd32","driverVersion":"8.15.10.2900","driverDate":"11-26-2012","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":15767,"resetDate":16673},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16663,"updateDay":16674},"activePlugins":[{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. 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Sorry to hear about the crashes. It seems the problem keeps returning for you:
- June 2015: Firefox keeps crashing randomly, usually with multiple websites open
- August 2014: Firefox crashes
So I guess Windows 10 isn't helping.
And you already know what I'm going to ask you: Please check the last section of the support article "Firefox Crashes" for steps to get the crash report IDs from the about:crashes page, and then post some of the recent ones here.
That helps us by providing links to the bug tracking system, more details about where in the process Firefox crashed, and links to similar reports from other users that may help in tracking down the cause.
Also and/or meanwhile, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any less crashy?
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 18.0 r0
Shockwave Flash 11.6 r602
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Note: Edge on Win10 does not use ActiveX version but its own Flash.
Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac
Then reinstall the latest version.
Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer”
and “Plugin-based browsers” installers.