zrehman said

Firefox often shows black screen no matter which website I am using. For few minutes it hangs and then shows not responding. Later after few more minutes it crashes. bp-07b3dd50-16f6-4a5c-9524-ec4a22150916 bp-548774e1-c5e6-4b72-8207-47a852150915 bp-b9b0d9ce-3b84-4007-9f7b-ae0f72150914 I am using windows 7, 4 GB RAM, Video drivers are up to date. Did refresh firefox and restarted with Add-ons disabled many times. Nothing works. Please help

CPU usage is 45% to 55% memory usage is greater than 999,999K

zrehman said

zrehman said

Firefox often shows black screen no matter which website I am using. For few minutes it hangs and then shows not responding. Later after few more minutes it crashes. bp-07b3dd50-16f6-4a5c-9524-ec4a22150916 bp-548774e1-c5e6-4b72-8207-47a852150915 bp-b9b0d9ce-3b84-4007-9f7b-ae0f72150914 I am using windows 7, 4 GB RAM, Video drivers are up to date. Did refresh firefox and restarted with Add-ons disabled many times. Nothing works. Please help

CPU usage is 45% to 55% and memory usage is greater than 999,999K

The crashes seem to be about JavaScript.

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page.

• plugins are not affected by Firefox Safe Mode
• https://support.mozilla.org/kb/Troubleshooting+plugins

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Do a malware check with several malware scanning programs on the Windows computer.

• https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Did all of the above

1 set plugins to "Ask to Activate" 2 Created a new profile and deleted all old profiles. 3 Did malware check using Malwarebytes and Spybot Search & Destroy 4 uninstalled firefox and deleted all folders related to firefox from c drive (program files, local host, roaming, etc) did a registery cleaning, scand all drives using avast, malwarebytes, and McAfee and then installed fresh firefox. now as i am writing here, firefox got hanged 15 mins before with black screen. and also If I open FB or any other social websites (linked, yahoo, G+) it says some scripts are not responding.

Did you try to set all plugins to "Ask to Activate"?

Plugins are not affected by Firefox Safe Mode and will likely be activated automatically in a new profile.

Yes, I set all plugins to "Ask to activate". After every step I used firefox for 30 minutes and every time it gave the same problem

bp-f0fcd314-26c5-44c6-a4de-f3acd2151008 bp-eed2b980-06a2-4929-b03b-8b08b2151007 bp-0f7e03df-187e-4812-95f9-9e7102151003 bp-e96c49b5-9b58-4f28-b717-31ae82151002 bp-ed6c5eff-9438-49a8-a6e7-e32462150930 bp-193c256c-767a-4e3b-b884-6d75d2150927

Firefox is still crashing, getting black screens, not responding, etc., and there is no proper solution yet. Running full scan with malwarebytes, avast, zonealarm, and spybot twice a week. Till now I did not find anything, not even a single suspicious file in my PC. But also the crashing won't stop. Deleted my complete profile from PC and created new one. Uninstalled firefox and deleted each and every file associated with firefox in entire PC. Removed all registry entries as well. Graphic drivers are also up to date. Is there any solution for this crashing, not responding, black screens, hangs, etc., ?

Are you using multi-process (e10s) tabs in Firefox?

Is browser.tabs.remote.autostart set to false (default) on the about:config page?

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox