본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Tried to move the 2014 folder of emails to archives; some older archive folders are now split; have lost all the 2015 email folders and spam folders.

  • 2 답장
  • 8 이 문제를 만남
  • 1 보기
  • 최종 답변자: carolyns77

carolyns77
carolyns77
more options

Hi, hope you can help. I usually keep all emails in folders named for each year, with sub-folders for topics. On Tue 15 Sep I tried to move the 2014 folder into the Archives, and tried to rename that folder 2002-2014. Had some error messages. Now we have lost the sorted 2015 emails and the Spam folders altogether. Can only see the unsorted 2015 emails in the inbox. Some of the folder and sub-folder names appear in grey/italics in the archives. Some archived folders have been duplicated, and each one contains only a partial list of sub-folders. Clicking on some folder names brings up an error message, e.g., "The current operation on '2002-2013' did not succeed. The mail server for account [email address] responded [TRYCREATE] failed Folder. (Archives/2002-2013) does not exist." No, I didn't know I was supposed to click the "archive" button. Have always dragged and dropped before...

Hi, hope you can help. I usually keep all emails in folders named for each year, with sub-folders for topics. On Tue 15 Sep I tried to move the 2014 folder into the Archives, and tried to rename that folder 2002-2014. Had some error messages. Now we have lost the sorted 2015 emails and the Spam folders altogether. Can only see the unsorted 2015 emails in the inbox. Some of the folder and sub-folder names appear in grey/italics in the archives. Some archived folders have been duplicated, and each one contains only a partial list of sub-folders. Clicking on some folder names brings up an error message, e.g., "The current operation on '2002-2013' did not succeed. The mail server for account [email address] responded [TRYCREATE] failed Folder. (Archives/2002-2013) does not exist." No, I didn't know I was supposed to click the "archive" button. Have always dragged and dropped before...

모든 댓글 (2)

christ1
christ1
  • Top 25 Contributor
more options

What is the account type - POP or IMAP?

Can you post a screenshot of your Thunderbird folder pane with Archive subfolders visible? http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

What is your anti-virus software?

Are you compacting folders on a regular basis or automatically?

What is the setting for Message Archives for the account? Account Settings - Copies and Folders Please provide a screenshot as well.

Did you accidentally press the 'a' key while a large number of messages was selected?

There is nothing wrong with manually moving messages into yearly folders. The archive function basically does the same thing.

carolyns77
carolyns77 질문자
more options

Hello,

Thanks for the reply

Server Type; IMAP Mail Server Screenshot attached Anti-viral software; Kaspersky No folders manually compacted; don't know about any automatic setting Can't find setting for Message Archives No idea whether I accidentally pressed the wrong key; may have tried to move an email from one email account to another by mistake

Help appreciated, Carolyn