본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Browser very frequently freezes for a min or 2; often, turning circle gets thick, screen fades, then crashes; is this Firefox?

  • 1 답장
  • 5 이 문제를 만남
  • 4 보기
  • 최종 답변자: FredMcD

more options

1) When viewing web sites, I'll try to pull down the screen with my mouse, but the screen is frozen! I keep tugging (just a way of fidgeting, because it doesn't make a difference; I just have to wait) and finally, after maybe 30 seconds or more, it comes back to life, and I can move my cursor. Only to freeze up again. And again. And again....

2) Sometimes the twirling circle gets very thick, and then everything freezes. Also, the screen fades out. Finally, it crashes.

Is Firefox at fault? Or something else? (I'm using Windows 7, and Firefox 40.0.3.) And what can I do about it? This isn't a new problem, but it seems to be much worse lately.

1) When viewing web sites, I'll try to pull down the screen with my mouse, but the screen is frozen! I keep tugging (just a way of fidgeting, because it doesn't make a difference; I just have to wait) and finally, after maybe 30 seconds or more, it comes back to life, and I can move my cursor. Only to freeze up again. And again. And again.... 2) Sometimes the twirling circle gets very thick, and then everything freezes. Also, the screen fades out. Finally, it crashes. Is Firefox at fault? Or something else? (I'm using Windows 7, and Firefox 40.0.3.) And what can I do about it? This isn't a new problem, but it seems to be much worse lately.

모든 댓글 (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29