본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

'unable to process the backup file' - .jsonlz4 bookmarks file

  • 4 답장
  • 2 이 문제를 만남
  • 9 보기
  • 최종 답변자: cor-el

more options

I reinstalled system and lost my bookmarks were gone. I used recovery software to find my deleted files, and recovered a JSONLZ4 File. When I try to restore my bookmarks I get the message 'unable to process the backup file'. The file is 35kb in size, when using the restore tool it says '108 items', which I'm assuming is the amount of bookmarks I had, which implies that the firefox can see the data. Any one can help me to find my bookmark?

I reinstalled system and lost my bookmarks were gone. I used recovery software to find my deleted files, and recovered a JSONLZ4 File. When I try to restore my bookmarks I get the message 'unable to process the backup file'. The file is 35kb in size, when using the restore tool it says '108 items', which I'm assuming is the amount of bookmarks I had, which implies that the firefox can see the data. Any one can help me to find my bookmark?

모든 댓글 (4)

more options

The files that were recovered, were there also backup files that were originally in the Firefox profile folder?

more options

What is the name of the file?

The recovered file name may include the item count that is reported.

  • bookmarks-YYYY-MM-DD_<item-count>_<hash>.jsonlz4

Note that there is no guarantee that a recovered file is OK and not corrupted in case some clusters have been reused in the meantime and have overwritten the original data.

A compressed .jsonlz4 file can only be uncompressed if the file is not corrupted unlike the previously used uncompressed .json format.

You can try to decompress the file manually:

If that fails then you can't use this file to restore the bookmarks.

more options

cor-el said

What is the name of the file? The recovered file name may include the item count that is reported.
  • bookmarks-YYYY-MM-DD_<item-count>_<hash>.jsonlz4
Note that there is no guarantee that a recovered file is OK and not corrupted in case some clusters have been reused in the meantime and have overwritten the original data. A compressed .jsonlz4 file can only be uncompressed if the file is not corrupted unlike the previously used uncompressed .json format. You can try to decompress the file manually: If that fails then you can't use this file to restore the bookmarks.

The file name is bookmarks-2015-09-23_163_-zty2DXs67lNFG-ivvj29A==.jsonlz4

I tried this way, after I run the script and select the file, and nothing happened. Is there any way I send the file to you and can you help me to find the bookmark?

more options

That backup is already over a week old and has a total item count (bookmarks, folder, separators) of 163: 2015-09-23_163 If the script isn't able to decompress a compressed .jsonlz4 file then the file is likely corrupted beyond repair and is useless. If you can't recover any other file from the bookmarkbackups folder that is working with the script then your bookmarks can be considered lost.