We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hi

Thank you for your support

Please find below requested samples bp-33374bf3-861e-434c-8858-d478c2160126 bp-80280ce6-f5b6-4685-b29a-a87dc2160126 bp-fd08ffdc-96db-453b-9742-35a552160126

Regards,

All three of those crashes happened in Firefox 14.0.1, a real old version that is no longer supported. The crashes are related the VLC Plugin, and multiple different VLC DLL's are red flagged as contributing to two of those crashes.

Try using Firefox 44, which will be released later today, and see if those crashes lessen or go away.

Hi

The upgrade completed successfully, but still couple of crashes recorded below few samples

bp-04ac4883-0355-4687-ac32-734e32160128 1/28/2016 6:14 PM bp-d68a18a0-b699-4271-8553-e73ab2160128 1/28/2016 6:10 PM bp-ed68fee1-1004-445a-bf98-3dd232160128 1/28/2016 5:36 PM bp-d2f8ee71-0674-498e-a668-64a4e2160128 1/28/2016 5:02 PM bp-7a0ae2b3-ad56-4524-bdf5-4f1e92160128 1/28/2016 4:28 PM

Regards,

Now you seem to have Firefox 44.0b9 (beta) installed, per the crash report data.

And still caused by VLC plugin files. Please see VLC support for help with that. http://www.videolan.org/support/