본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

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고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

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transferring Firefox files?

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  • 최종 답변자: Kevin

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I had to get another smartphone. I uploaded all of my info from my old phone to the cloud, and then downloaded that information to my new phone. However, none of my previous Firefox information carried over to the new phone.ie.,, none of my old folers, especially my downloads which had a lot of music and pics and PDF files. Where and how can I retrieve them? Thanks, Harold

I had to get another smartphone. I uploaded all of my info from my old phone to the cloud, and then downloaded that information to my new phone. However, none of my previous Firefox information carried over to the new phone.ie.,, none of my old folers, especially my downloads which had a lot of music and pics and PDF files. Where and how can I retrieve them? Thanks, Harold

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This is a bit out of scope of Firefox as it is more of a general Android question. I'll give a brief answer.

The downloads folder should show up when you attach your phone to a desktop/laptop computer with a USB cable. Copying the files to your desktop and then copying those files to the new phone is the simplest way I can think of doing that.

If that is not possible then trying to get help from the company that sold you the mobile phone or your mobile phone plan may work. Trying a more general purpose Android forum such as http://forums.androidcentral.com/ask-question/