본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

How do I access older sync points with the new sync?

more options

After getting a new computer, downloading firefox, and signing into my account, none of my saved bookmarks or add-ons have synced from my previous computer. Instead, the sync seems to have just saved the fresh version of firefox with no data.


How can I access an older sync point so as to restore the older data for bookmarks and addons?

After getting a new computer, downloading firefox, and signing into my account, none of my saved bookmarks or add-ons have synced from my previous computer. Instead, the sync seems to have just saved the fresh version of firefox with no data. How can I access an older sync point so as to restore the older data for bookmarks and addons?

선택된 해결법

There are no "older sync points" - only one set of data is on the Sync server.

Sync is not a 'storage cloud', it is intended to store one data set for synchronizing across multiple devices. Your data should still be on the older device; and you can connect back to Sync with that device to "recover" your data to the server using the current Sync password.

As far as losing the data that was on the Sync server from your old device originally, that can happen when a Password reset is done. That data becomes useless when the account Password is changed; that data was encrypted based upon the Password - a different Password wouldn't be able to decrypt the saved data, rendering that data useless to anyone. Therefore the Sync server wipes the old, useless data to allow the user to continue using that Sync account and / or clear out corrupted data for a clean start with that Sync account.

문맥에 따라 이 답변을 읽어주세요 👍 2

모든 댓글 (1)

more options

선택된 해결법

There are no "older sync points" - only one set of data is on the Sync server.

Sync is not a 'storage cloud', it is intended to store one data set for synchronizing across multiple devices. Your data should still be on the older device; and you can connect back to Sync with that device to "recover" your data to the server using the current Sync password.

As far as losing the data that was on the Sync server from your old device originally, that can happen when a Password reset is done. That data becomes useless when the account Password is changed; that data was encrypted based upon the Password - a different Password wouldn't be able to decrypt the saved data, rendering that data useless to anyone. Therefore the Sync server wipes the old, useless data to allow the user to continue using that Sync account and / or clear out corrupted data for a clean start with that Sync account.