본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Bank website not accessable

  • 4 답장
  • 0 이 문제를 만남
  • 1 보기
  • 최종 답변자: davestexas

davestexas
davestexas
more options

FF updated itself to v.45.0 on 11 Mar '16 and again on 18 Mar '16 to v45.0.1 Since the 11 Mar update I have not been able to access my bank account. Never a problem with previous version of FF, so how can I go back to the version previous to v. 45.0/45.0.1? Bank online techs assure me it is a browser issue, not their fault. I've tried all kinds of advice, none resolve the issue.

FF updated itself to v.45.0 on 11 Mar '16 and again on 18 Mar '16 to v45.0.1 Since the 11 Mar update I have not been able to access my bank account. Never a problem with previous version of FF, so how can I go back to the version previous to v. 45.0/45.0.1? Bank online techs assure me it is a browser issue, not their fault. I've tried all kinds of advice, none resolve the issue.

글쓴이 davestexas 수정일시

모든 댓글 (4)

ideato
ideato
more options

Hello davestexas, check in about:config if the dom.storage.enabled is True (default).

Did you also try to rename the cookies.sqlite to cookies.sqlite.old in firefox profile folder ? Delete if you find others cookie files like cookies.sqlite-journal or cookies.sqlite-shm or cookies.sqlite-wal. Any luck ?

thank you

davestexas
davestexas 질문자
more options

Followed the first suggestion and found it> True. Can not open any of the sqlite files and could not for an 'app'/program to do so.....

Thank you for the help, I appreciate it

Dave

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you get an empty page or do you get a page with an error message?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
davestexas
davestexas 질문자
more options

Attempted to sign-on to the bank account today. Actually got farther then I've been able to for weeks using FF. With that 'farther attempt' I called the bank online tech and got someone there who knew her stuff. I took about 20min to finally solve, but she solved the problem and I was able to use FF again. We rebooted my pc from completely Off, then she wiped out all my account online credentials. I redid everything and ....voila! I appreciate the responses posted here. Thanks a lot Dave