본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Tried to sync firefox from old computer to new computer, but it did opposite: now my old computer have new computer's empty firefox, and I can't find my files

  • 2 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

more options

I got a new Macbook pro so I was trying to sync the Firefox from old computer (also Macbook Pro) onto the new computer. I researched how to do it on my new laptop, which suggests creating a profile on the old laptop, copying it to a hard drive, opening the profile folder in the new laptop, and paste the folder from the hard drive so it over write everything.

I did that and when I opened my firefox back up (since you have to quit firefox to create profiles, etc.) both my old and new computer contained empty firefoxes, and I couldn't find my old bookmarks or settings on either computer. I don't even know where to look because everything is blank on both my old and new laptop. Please advise, also, is there a number I can call because it's hard to explain and understand everything through text.

I got a new Macbook pro so I was trying to sync the Firefox from old computer (also Macbook Pro) onto the new computer. I researched how to do it on my new laptop, which suggests creating a profile on the old laptop, copying it to a hard drive, opening the profile folder in the new laptop, and paste the folder from the hard drive so it over write everything. I did that and when I opened my firefox back up (since you have to quit firefox to create profiles, etc.) both my old and new computer contained empty firefoxes, and I couldn't find my old bookmarks or settings on either computer. I don't even know where to look because everything is blank on both my old and new laptop. Please advise, also, is there a number I can call because it's hard to explain and understand everything through text.

선택된 해결법

You should at least be able to restore the bookmarks from a compressed .jsonlz4 in the bookmarkbackups folder.

  • Bookmarks > Show All Bookmarks > Import & Backup > Restore

If you have refreshed Firefox and have created a new profile that way then check the "Old Firefox Data" folder on the desktop.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (2)

more options

I am hoping both computers are still working. That makes things slightly easier.

Sorry any live chat or Telephone support ceased years ago. Please do not delete anything or remove anything relating to Firefox profiles.

With any luck the information still exists. Generally Firefox adds some extra random looking, characters before folder names, when creating profile folders. I do not know what instructions you tried to follow. Instructions that would have helped are

Identify both the profiles on the MacBooks that Firefox is using at present and make a note of the full paths. Paste those into your reply edit them for privacy if necessary. For instance replacing your name with <name> You can find profiles the profiles Firefox is using by using a button on the trouble shooting page.

The same article if you scroll it explains how to find other profiles using Mac s Finder. I you do not find other folders by trying that then please try searching the entire MackBook for any files named places.sqlite there should be at least one of those files in every profile. Does that help you identify other Firefox profiles ?

What you will be looking for next will be backup bookmark folders: bookmarkbackups with several files in it. Even if they are not going to be used their presence is a good indication you have found a full working profile including bookmarks.

Please post back to detail what profiles you found.

more options

선택된 해결법

You should at least be able to restore the bookmarks from a compressed .jsonlz4 in the bookmarkbackups folder.

  • Bookmarks > Show All Bookmarks > Import & Backup > Restore

If you have refreshed Firefox and have created a new profile that way then check the "Old Firefox Data" folder on the desktop.