Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

My Firefox after each launch fails

  • 6 답장
  • 1 이 문제를 만남
  • 18 보기
  • 최종 답변자: spanky_kolian

more options

My Firefox after each launch fails. After about 10 minutes of Firefox consumes more and more memory without freeing it. After the swap memory up to 2.5 GB, Firefox falls. This happens all the time.

My Firefox after each launch fails. After about 10 minutes of Firefox consumes more and more memory without freeing it. After the swap memory up to 2.5 GB, Firefox falls. This happens all the time.

모든 댓글 (6)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

In safe mode the problem still there. Message of "You have unsubmitted crush report" on screen i see every time after lunch firefox.. In safe mode too...

more options

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

more options

bp-076d1be1-9f94-471d-9819-531a12160731 31.07.16 13:28 bp-1b04dfc4-84dd-4e41-96e2-1b8902160731 31.07.16 13:28 bp-fda7e097-8d9a-48f4-a9ca-b5ba72160731 31.07.16 13:28 bp-fdd65391-95db-4db2-8622-d65372160731 31.07.16 13:28 bp-22f981cb-8869-4dd0-8526-d440f2160730 30.07.16 16:10 bp-97093547-e105-4141-9953-9d92d2160729 29.07.16 17:04 bp-63ce3fd6-b767-406d-9d94-8e43d2160728 28.07.16 14:57 bp-ba5b3f1a-fd44-44bd-817d-ce70b2160727 27.07.16 23:45 bp-443dd268-de1b-4cac-b523-7f6d52160727 27.07.16 23:42

more options

Signature mozalloc_abort | Abort | NS_DebugBreak | mozilla::ipc::FatalError | mozilla::dom::PContentChild::SendPCrashReporterConstructor

Product Firefox Version 49.0a2 Build ID 20160730004003 Release Channel aurora OS OS X 10.9 OS Version 10.9.5 13F1712 Build Architecture amd64 Build Architecture Info family 6 model 15 stepping 10 | 2

libsystem_kernel.dylib =  ? Word for Mac


I have flagged for more help.

more options

Ok, thanks. I am waiting for your help...