본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 잠기고 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Emails marked as read when I open Inbox. SOLVED: caused by Outlook reading mail

  • 8 답장
  • 5 이 문제를 만남
  • 234 보기
  • 최종 답변자: Matt

more options

as the title says, when I open my Thunderbird to read emails all the new emails are already marked as Read, not highlighted. I uninstalled and reinstalled Thunderbird and it is still not marking new emails in a bold letter, but in normal light text, marked as read. I have given donation to Mozilla and I really can't believe how difficult it was to get to this point in getting some customer service . Please tell me why this is happening.

as the title says, when I open my Thunderbird to read emails all the new emails are already marked as Read, not highlighted. I uninstalled and reinstalled Thunderbird and it is still not marking new emails in a bold letter, but in normal light text, marked as read. I have given donation to Mozilla and I really can't believe how difficult it was to get to this point in getting some customer service . Please tell me why this is happening.

글쓴이 Wayne Mery 수정일시

선택된 해결법

OK, I solved the problem of my emails being read before I read them. I had completely forgotten that I had setup my primary email account in Outlook.com email client. I hadn't opened that Outlook email in many months because I usually only go there to see my Hotmail account. For some reason even though I didn't go to Outlook.com to look at my primary email account, it was marking the emails as read in Thunderbird..??

I removed the primary account from Outlook.com client and the problem was solved.
Thanks for any and all suggestions!
문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (8)

more options

By far the most common cause is email being received on a phone. Are you getting mail on your phone? Does the problem occur if you turn the phone off and receive mail in Thunderbird that has not been downloaded to the phone.

The cause is usually the mail app on the phone marking mail on the server read when it is downloaded there.

more options

I do not have this email account on my cell phone. My computer and my cell do not share an email account.

more options

re :I have given donation to Mozilla I'm sure that is very much appreciated as they produce Mozilla Firefox with good ethical values. A worthy project indeed.


Do you only read emails for that email address in Thunderbird on one computer? For example do you access the email account via more than one computer? Do you access those emails via webmail? Is it a POP or Imap mail account?

If you only access that email address via Thunderbird, then the mail should be auto 'unread' on download, but I wonder if there is some setting that could be effecting incoming mail.... Thinking out aloud here :) If you have enabled the adaptive junk mail controls, then everything will probably be going through the Junk filter controls, so lets start with that.

What setting do you have for Junk in Options? 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Junk' tab uncheck : 'Mark messages determined to be Junk as read' click on 'OK'

more options

I only have been reading mail from this email account from my one PC...I know what your saying though because I once had the email account setup to view on my cell, but I didn't like viewing them on my little cell phone so I eliminated the account in there...I did see then that if I read them on a cell it would mark them as Read on my PC, so I guess that isn't the problem.

The email account is IMAP. I went to the junk settings as you suggested and looked, the " Mark messages determined to be Junk as read" was already unchecked..??

No clue what happened to cause this, I've been using Thunderbird and this email account for at least 4 or 5 years and this problem just suddenly started. Perhaps its possible that someone has hacked into my email account and is reading all my emails but I have no idea why anyone would want to, there isn't anything special about them.
Thanks for trying to help me with this issue.
more options

선택된 해결법

OK, I solved the problem of my emails being read before I read them. I had completely forgotten that I had setup my primary email account in Outlook.com email client. I hadn't opened that Outlook email in many months because I usually only go there to see my Hotmail account. For some reason even though I didn't go to Outlook.com to look at my primary email account, it was marking the emails as read in Thunderbird..??

I removed the primary account from Outlook.com client and the problem was solved.
Thanks for any and all suggestions!
more options

Was the mail being processed by a filter in Outlook?

more options

mrwintr said

as the title says, when I open my Thunderbird to read emails all the new emails are already marked as Read, not highlighted. I uninstalled and reinstalled Thunderbird and it is still not marking new emails in a bold letter, but in normal light text, marked as read. I have given donation to Mozilla and I really can't believe how difficult it was to get to this point in getting some customer service . Please tell me why this is happening.
more options

SharkyCA said

mrwintr said
as the title says, when I open my Thunderbird to read emails all the new emails are already marked as Read, not highlighted. I uninstalled and reinstalled Thunderbird and it is still not marking new emails in a bold letter, but in normal light text, marked as read. I have given donation to Mozilla and I really can't believe how difficult it was to get to this point in getting some customer service . Please tell me why this is happening.

Did you read the marked solution? I am sure you did.

If it does not solve your problem, then I suggest you ask a question of your own. You have just sent a question by email to the person who found their own solution and a number of others, including me. I have no intention of spamming the list with further discussion on this topic and will be closing this topic so further spam is not forthcoming.