본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

All my emails are missing from end August to start December

  • 1 답장
  • 1 이 문제를 만남
  • 4 보기
  • 최종 답변자: christ1

more options

All my emails from the end of August 2016 to the start of December 2016 are missing i.e. Inbox, Sent, Trash, Drafts etc. I think I clicked to "Archive" at one stage without fully knowing what that meant. If they are archived, can I access them? If not is there any way I can get them back? I recently lost everything on my computer, but got it most of it back, but I do not think that was the cause, as I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well. It is the emails for the month of November I particularly want back.

All my emails from the end of August 2016 to the start of December 2016 are missing i.e. Inbox, Sent, Trash, Drafts etc. I think I clicked to "Archive" at one stage without fully knowing what that meant. If they are archived, can I access them? If not is there any way I can get them back? I recently lost everything on my computer, but got it most of it back, but I do not think that was the cause, as I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well. It is the emails for the month of November I particularly want back.

모든 댓글 (1)

more options

Wrt archiving see https://support.mozilla.org/kb/archived-messages

Beyond that: http://kb.mozillazine.org/Disappearing_mail

I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well.

That is the expected behavior when your account is set up as IMAP on all devices, and messages are removed from the server on one device. The result is mirrored to all other devices.

I recently lost everything on my computer

Then you hopefully learned from that incident and now create backups of your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile