We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

How to fix Error msg "Silverlight is Disabled" when it isn't disabled?

  • 1 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

ohjeans
ohjeans
more options

I periodically access a secure client portal set up by my accountant. Every time the login page opens, I get this message superimposed on the login page: 

"The Silverlight plugin is disabled in Mozilla Firefox

To continue using the Silverlight portal in Firefox enable the plugin in the browser options or select the Activate Silverlight link below. You can also use Internet Explorer, or click here to access the non-Silverlight portal using Firefox."

I just close the message and ta da! there is the Silverlight portal. I checked my Firefox plugins and Silverlight is listed as "always open," and also shows as running the latest update.

This appears to be an erroneous error message. How do I get rid of it? Thanks!

I periodically access a secure client portal set up by my accountant. Every time the login page opens, I get this message superimposed on the login page: "The Silverlight plugin is disabled in Mozilla Firefox To continue using the Silverlight portal in Firefox enable the plugin in the browser options or select the Activate Silverlight link below. You can also use Internet Explorer, or click here to access the non-Silverlight portal using Firefox." I just close the message and ta da! there is the Silverlight portal. I checked my Firefox plugins and Silverlight is listed as "always open," and also shows as running the latest update. This appears to be an erroneous error message. How do I get rid of it? Thanks!

모든 댓글 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure such extensions do not block content. There is security software that can interfere with loading content, so check that as well.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window