본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Unable to upgrade past 54.0.1

  • 1 답장
  • 2 이 문제를 만남
  • 11 보기
  • 최종 답변자: FredMcD

more options

I am running version 54.0.1 (32-bit) on Windows 10. I often have problems opening Firefox because old Firefox processes are still running in Windows (despite the application having been closed properly from a UI perspective).

I have tried to upgrade many times. I can't upgrade automatically because the restart of Firefox fails after the update downloads. If I use the installer that I downloaded, I can get to a new version for one session -- today it was 55.0.3 (64-bit) -- but after i close Firefox and re-open it again, I somehow magically revert to the older version (54.0.1).

How can I update to the latest version of Firefox for good and hopefully get past the issue with processes not closing properly in Windows?

Thank you for your help.

I am running version 54.0.1 (32-bit) on Windows 10. I often have problems opening Firefox because old Firefox processes are still running in Windows (despite the application having been closed properly from a UI perspective). I have tried to upgrade many times. I can't upgrade automatically because the restart of Firefox fails after the update downloads. If I use the installer that I downloaded, I can get to a new version for one session -- today it was 55.0.3 (64-bit) -- but after i close Firefox and re-open it again, I somehow magically revert to the older version (54.0.1). How can I update to the latest version of Firefox for good and hopefully get past the issue with processes not closing properly in Windows? Thank you for your help.

선택된 해결법

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (1)

more options

선택된 해결법

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia