본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Can't install Quantum. End up with "The instruction at 0x3fe494e referenced memory at 0x00000000. The memory could not be read" error

more options

I uninstalled Firefox 56. Have downloaded Firefox Quantum and I get that error every time it opens or runs. Sometimes the referenced memory number changes slightly. -Things I have done: -uninstalled Firefox 56 -Uninstalled Firefox 57 (4 times now, complete uninstalls, including with Revo uninstaller) -Done several "clean" installs of Firefox 57

I'm at a loss at this point as to what to do.

I uninstalled Firefox 56. Have downloaded Firefox Quantum and I get that error every time it opens or runs. Sometimes the referenced memory number changes slightly. -Things I have done: -uninstalled Firefox 56 -Uninstalled Firefox 57 (4 times now, complete uninstalls, including with Revo uninstaller) -Done several "clean" installs of Firefox 57 I'm at a loss at this point as to what to do.

선택된 해결법

can you try if installing the 32bit version from https://www.mozilla.org/en-US/firefox/all/ makes any difference?

문맥에 따라 이 답변을 읽어주세요 👍 2

모든 댓글 (4)

more options

on what kind of device are you receiving that error?

more options

It's a desktop computer running Windows 7. It is a work computer, but I have full administrative rights on it.

more options

선택된 해결법

can you try if installing the 32bit version from https://www.mozilla.org/en-US/firefox/all/ makes any difference?

more options

That worked. It installed fine.

Thank you -- I thought I had tried that already.