본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Update / Refresh / Missing bookmarks

more options

I updated Firefox on my laptop. Then it suggested I refresh. After I did, my bookmarks disappeared. I've been trying to get them back & the restore file was empty. I uninstalled & reinstalled. After I signed back in it removed all the bookmarks from my phone. I am freaking out!

I updated Firefox on my laptop. Then it suggested I refresh. After I did, my bookmarks disappeared. I've been trying to get them back & the restore file was empty. I uninstalled & reinstalled. After I signed back in it removed all the bookmarks from my phone. I am freaking out!

모든 댓글 (1)

more options

This advice is for your desktop:

Refresh should have moved your entire old Firefox settings (profile) folder to the desktop, inside an Old Firefox Data folder.

In your old profile folder you should find a folder named bookmarkbackups and inside there should be several files with dates embedded in them so you can confirm how recent they are. They also will have the number of items (folders + bookmarks) mentioned in the file name so you can see if any are unexpectedly small.

To restore one of those backups to your running Firefox, see the steps in the following article. You'll use the "Choose File" item on the Restore menu to point Firefox up to your desktop and into your old profile to restore an old backup.

Restore bookmarks from backup or move them to another computer

Does that work?