본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox Quantum doesn't open properly

  • 1 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: Mkll

more options

Ever since the update to Version 57 my Firefox tends to kinda get stuck in opening mode. I click the icon, a new tab pops up alright, but it won't open my designated homepage and the address bar is unresponsive, too.

I added a screenshot and hope you guys have an idea what I'm dealing whith here...?

Thanks in advance for your help!

Ever since the update to Version 57 my Firefox tends to kinda get stuck in opening mode. I click the icon, a new tab pops up alright, but it won't open my designated homepage and the address bar is unresponsive, too. I added a screenshot and hope you guys have an idea what I'm dealing whith here...? Thanks in advance for your help!
첨부된 스크린샷

모든 댓글 (1)

more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.