Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

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고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

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New prospect.

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  • 최종 답변자: Paul

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Greetings, I have donated to your quest to be the best. However, I have not loaded your mobile or desktop app due to the lack of customer service on your mobile site. Many people (I assume they are loyal customers) are asking about issues with the mobile site and are not receiving any response what so ever. I personally think a mobile site is the extension of the main site and as I read the complaints not 1 of 40 had a response. That is unprofessional and unexeptable to me and I'm sure most non yet customers. Thank you.

Greetings, I have donated to your quest to be the best. However, I have not loaded your mobile or desktop app due to the lack of customer service on your mobile site. Many people (I assume they are loyal customers) are asking about issues with the mobile site and are not receiving any response what so ever. I personally think a mobile site is the extension of the main site and as I read the complaints not 1 of 40 had a response. That is unprofessional and unexeptable to me and I'm sure most non yet customers. Thank you.

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Hi

Thank you for your donation, we really do appreciate it. We have done so much, but there is still so much to do to make the web a better place for everyone.

Which mobile site do you mean? I would be happy to look into this for you. If you mean this support forum, please appreciate that virtually all of us are volunteer contributors so it can be a challenge to answer all questions and to do so swiftly.

If you have a specific issue with Firefox for Android, I would be happy to look into it for you.