본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Google Chrome prevents any other search engine downloading

  • 4 답장
  • 2 이 문제를 만남
  • 11 보기
  • 최종 답변자: barney11

more options

Since downloading Google Chrome after getting fed up with the Chrome popups constantly appearing my Internet Explorer stopped functioning. I tried downloading another version and when I click yes for the installer all I get is an icon on my desktop that I cannot delete and it does not function. Today I tried downloading Firefox and guess what, more installer icons on my desktop that when clicked on do nothing. I now have three Internet Explorer and two Firefox icons on my desktop that do nothing and I cannot remove. When I click to delete them nothing and until I click the left side and a box in the upper right hand corner of the screen appears asking me to cancel do I get my computer functioning again. Something strange is going on and I think it is Chrome.

Since downloading Google Chrome after getting fed up with the Chrome popups constantly appearing my Internet Explorer stopped functioning. I tried downloading another version and when I click yes for the installer all I get is an icon on my desktop that I cannot delete and it does not function. Today I tried downloading Firefox and guess what, more installer icons on my desktop that when clicked on do nothing. I now have three Internet Explorer and two Firefox icons on my desktop that do nothing and I cannot remove. When I click to delete them nothing and until I click the left side and a box in the upper right hand corner of the screen appears asking me to cancel do I get my computer functioning again. Something strange is going on and I think it is Chrome.

선택된 해결법

I would be surprised if Google Chrome prevents other browsers from installing. However, there could be other software on your PC that interferes with running program installers. It's reminiscent of some malware.

Are you able to download and run any of the cleaners listed in the support article: Troubleshoot Firefox issues caused by malware?

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (4)

more options

선택된 해결법

I would be surprised if Google Chrome prevents other browsers from installing. However, there could be other software on your PC that interferes with running program installers. It's reminiscent of some malware.

Are you able to download and run any of the cleaners listed in the support article: Troubleshoot Firefox issues caused by malware?

more options

My computer will not allow me to install the recommended malware finders. Just like internet explorer and firefox they will not open when I click on the icons because they do not install.

more options

Were you able to download and save a couple of the cleaners? I'll assume so.

Try restarting Windows in the special "Safe Mode with Networking" diagnostic mode. This disables numerous programs that run automatically at startup and can bypass some issues caused by malware. Then see whether you can run the cleaners.

If not, try Microsoft's System File Checker program.

Microsoft support pages:

more options

Thanks for the help all is well.