본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

my home page disappeared

  • 3 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: Shadow110

more options

My home page (att.net) disappeared. The home page included news, weather, etc. Now, when I click on the Mozilla Firefox icon at the bottom of the screen, a blank page appears, and on the left side of the screen, there are numerous menu items, and many of the items lead to the same blank page when I click on them. I am still able to reach my email if I click on the "email" item.

I've tried to problem solve and have followed instructions on how to restore the home page but this hasn't corrected the problem.

HELP!

My home page (att.net) disappeared. The home page included news, weather, etc. Now, when I click on the Mozilla Firefox icon at the bottom of the screen, a blank page appears, and on the left side of the screen, there are numerous menu items, and many of the items lead to the same blank page when I click on them. I am still able to reach my email if I click on the "email" item. I've tried to problem solve and have followed instructions on how to restore the home page but this hasn't corrected the problem. HELP!

모든 댓글 (3)

more options

Hi, Please consider turning on send info to Mozilla from with in Firefox before posting a question. This helps us help you. I have no info from your system that would help see things that cause issues.

Did anything happen to make this change that you are aware of ? A update, virus scan or cleanup that you can attribute to this ? Download, install something, go to a weird page ? Make any changes at all ?

Working with out enough info I need to ask. Also I am in Canada so att.net goes to http://start.att.net/ and Firefox blocked it from redirecting to http://start.att.net/?inc=meta&metats=1520761416

more options

I am not aware of anything that caused this problem. This problem began last week when I turned on my pc, and I clicked on the Mozilla Firefox icon at the bottom of the screen, which is what I always do, and it's supposed to open the home page with news, weather, etc.

more options

Ok, not knowing where to start as know idea of Firefox at bottom of the screen. Let's try this. Takes 5mins or so : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's(Win10)) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 58.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.