본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Thunderbird falls very often in not responing state for about 2 min.

  • 6 답장
  • 1 이 문제를 만남
  • 4 보기
  • 최종 답변자: tsenov

more options

The program falls into Not responing state for about 1-2 min., usually when I write emails. the recipy to start Windows in Safe mode with networking and Thunderbird in Safe mode does not work, because my laptop does not have cable Ethernet connection and WiFi is not supported in Safe mode. Starting in Safe mode withou network does not solve the problem.

The program falls into Not responing state for about 1-2 min., usually when I write emails. the recipy to start Windows in Safe mode with networking and Thunderbird in Safe mode does not work, because my laptop does not have cable Ethernet connection and WiFi is not supported in Safe mode. Starting in Safe mode withou network does not solve the problem.

선택된 해결법

Even with Defender, the suggestions above are still relevant. Which ones did you follow?

To really exclude anti-virus from the possible causes of your problems, you'd need to test with Windows safe mode.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (6)

more options

What is your anti-virus software?

more options

It was Avast; trying to solve the problem I have changed to AVG, no difference. Let me add that my Windows 10 Home is 64-bit version 1709, OS Build 16299.371.

글쓴이 tsenov 수정일시

more options

Anti-virus software is most likely the culprit. These are some general suggestions to address this problem:

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Beyond that, I'd dump any 3rd party anti-virus software and simply stick with Microsoft Security Essentials. https://www.microsoft.com/en-us/safety/pc-security/microsoft-security-essentials.aspx

more options

Unfortunately, it happens that the anti-virus software is not the culprit. Nothing of your suggestions helps... Even runnig without third-party anti-virus program and rely on Windows 10 Defender only.

more options

선택된 해결법

Even with Defender, the suggestions above are still relevant. Which ones did you follow?

To really exclude anti-virus from the possible causes of your problems, you'd need to test with Windows safe mode.

글쓴이 christ1 수정일시

more options

At the end it came out it is the anti-virus programme. In Avast and AVG I tried to prevent scanning of the Thunderbird profile folder, but it didn't help. Then I uninstalled all third party anti-virus programmes and return the protection to Windows Defender with standard settings. This solved the problem. Thanks to crist1 a lot!