Where are the graphics when I view a stock in my portoflio?
I use Firefox to track my stock portfolio on my desktop PC with Windows 7. In the past I could click on a stock symbol and get information on that stock, including price graph for the day, 5-days, month, etc, and data on earnings, revenue, and analyst's recommendations. Now I still get the page for the stock, but the price graph analyst' recommendations and other data are missing. I downloaded the latest version of Firefox, but still no luck. I get the information on Chrome, but not on Firefox. The problem started about 2 weeks ago, near end of May. I hate to think that I may have to discard Firefox and switch to Chrome.
On my laptop with Windows 10 Firefox works well and provides all the stock data that are missing on my PC.
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Hi serge77, is this on a site that is open to use without a login? In that case, could you give a link to a page demonstrating the problem with missing content?
Some initial thoughts:
Updating Flash: Your Firefox reported a very old version of Flash. If the page uses Flash to generate the graph/chart, you may need to update the plugin because old versions get blocked after a while. See: Flash Plugin - Keep it up to date and troubleshoot problems and also Why do I have to click to activate plugins?
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button
In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.
Then try reloading the page. Does that help?
Double-check content blockers: Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that weren't built to operate normally without the blocked components.
Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.
Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.
Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?