본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Bookmarks- tried all your solutions, and i still cant retrieve or add new bookmarks

more options

I have tried a your support suggestions to restore my bookmarks. Ive replaced places.sqlite and all other files, and still unsuccessful. I attempted to restore from a previous date, but a error occurs "unable to process backup file". I've restarted the computer. Ive uninstalled the program and reinstalled. I don't have any addon's that i've installed.

PLEASE HELP ME! I don't want to use chrome!

I have tried a your support suggestions to restore my bookmarks. Ive replaced places.sqlite and all other files, and still unsuccessful. I attempted to restore from a previous date, but a error occurs "unable to process backup file". I've restarted the computer. Ive uninstalled the program and reinstalled. I don't have any addon's that i've installed. PLEASE HELP ME! I don't want to use chrome!

모든 댓글 (5)

more options

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

It says it is unable to verify; I have uninstalled and reinstalled, but still same problem

more options

Hi, did you follow the rest of what cor-el said regarding deleting places.sqlite ??

more options

Yes I did, multiple times, I also verified no other copies of Firefox or places file are on my computer. I really love Firefox the best, so this sucks....