본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

A log-in page keeps reloading making it unusable

  • 6 답장
  • 1 이 문제를 만남
  • 51 보기
  • 최종 답변자: ender21

more options

The page concerned is https://www.commsec.com.au/. The log-in details are automatically entered by Firefox. From experience, I know to remove the "user name" and re-enter it. I am unable to do that now because the page keeps re-loading and Firefox keeps entering the log-in details.

I have tried pressing the log-in button anyway and, as expected, get the log-in error message.

What can I do to stop the page continually re-loading? I have tried closing it and re-opening the page.

The page concerned is https://www.commsec.com.au/. The log-in details are automatically entered by Firefox. From experience, I know to remove the "user name" and re-enter it. I am unable to do that now because the page keeps re-loading and Firefox keeps entering the log-in details. I have tried pressing the log-in button anyway and, as expected, get the log-in error message. What can I do to stop the page continually re-loading? I have tried closing it and re-opening the page.

글쓴이 ender21 수정일시

선택된 해결법

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (6)

more options

선택된 해결법

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Thanks for replying. I will try that but the page was previously loading correctly and I have added no extensions since then. I have Firefox Quantum on a secondary system on this computer with a profile I have built for it alone so will log in there tomorrow.

글쓴이 ender21 수정일시

more options

Did you permit the save login and password and auto fill options turn on or checked marked? This is the only way for it to do autofil if you choose that options. So check your FF preferences.

more options

I'm not sure I understand the solution proposed by WestEnd. I modified preferences slightly and am attaching screenshots. When I relaunched Firefox, the log-in page was still repeatedly re-loading.

more options

Hi, the other option is is that you may have inadvertently permitted the site to remember you so it is using the cookie details to log you in, start the process. May consider deleting the cookies for the site to make sure : https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Please let us know if this solved your issue or if need further assistance

more options

Thanks for your reply, Pkshadow. Before I saw your reply in my inbox, I had adopted the first solution posted, namely, starting Firefox in safe mode.

Re-enabling the extension Disconnect ( https://addons.mozilla.org/en-US/firefox/addon/disconnect/ ) caused the problem to recur. None of the other extensions caused the problem to recur.