본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

bookmarks completely gone after update

  • 4 답장
  • 1 이 문제를 만남
  • 4 보기
  • 최종 답변자: smithy23

more options

After completing an update to firefox 63.0, my previous extensive list of bookmarks in "bookmarks menu" and "bookmarks toolbar" and "bookmarks other" are no longer there AND they are not in the backup bookmarks folder.

How do I recover them? I have already been through numerous solutions suggested in the forum without success. Will going back to a previous version of firefox restore them? Creating an earlier restore point hasn't helped.

I really need these bookmarks.

Thank you.

After completing an update to firefox 63.0, my previous extensive list of bookmarks in "bookmarks menu" and "bookmarks toolbar" and "bookmarks other" are no longer there AND they are not in the backup bookmarks folder. How do I recover them? I have already been through numerous solutions suggested in the forum without success. Will going back to a previous version of firefox restore them? Creating an earlier restore point hasn't helped. I really need these bookmarks. Thank you.

선택된 해결법

Do you happen to have a folder on your desktop called Old Firefox Data or something similar? If you do, see the Recover important data from an old profile documentation for more information on recovering your profile data.

If you don't have that folder, it's possible that Firefox created a new profile for you during the update and disabled the old Firefox profile. If that's the case, your old Firefox profile may still be on your computer.

Find your Firefox profile folder (see Profiles - Where Firefox stores your bookmarks, passwords and other user data for more information) and see if there is more than one profile folder listed. If there is, let us know.

NOTE: You are running Firefox Beta. Although Firefox Beta is the most stable development build, it's still intended for testing purposes only since there may be minor bugs that still need to be worked out.
문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (4)

more options

선택된 해결법

Do you happen to have a folder on your desktop called Old Firefox Data or something similar? If you do, see the Recover important data from an old profile documentation for more information on recovering your profile data.

If you don't have that folder, it's possible that Firefox created a new profile for you during the update and disabled the old Firefox profile. If that's the case, your old Firefox profile may still be on your computer.

Find your Firefox profile folder (see Profiles - Where Firefox stores your bookmarks, passwords and other user data for more information) and see if there is more than one profile folder listed. If there is, let us know.

NOTE: You are running Firefox Beta. Although Firefox Beta is the most stable development build, it's still intended for testing purposes only since there may be minor bugs that still need to be worked out.
more options

Thank you so much for responding Wesley. I now have the problem fixed and have backed up all my bookmarks onto a thumb drive. Not going to risk losing them again :)

I know others have had the same problem so your answer will no doubt be helpful to them too. Thank you again.

more options

No problem. Glad that I was able to help.

Did you end up having an "Old Firefox Data" folder on your desktop or did you have a secondary profile that you recovered your data from?

more options

I actually did find the Old Firefox Data folder. I wasn't able to find an earlier secondary profile.

Your help was much appreciated  :)