Hi

This fake update notice has come from malicious code from an advert in a page that you have visited. Please do not update your copy of Firefox from this notice.

To prevent this from happening again, you may wish to install an ad-blocking add-on from addons.mozilla.org. I would also recomend making you have anti malware software installed on your compuyer, that it is working and is up to date.

thanks .. i already have ad blocker ultimate and a good anti virus.. but this maleare overrode n didnt allow me to do anything.. i had to finally uninstall firefox . in d process lost all my bookmarks etc.

thanks .. i already have ad blocker ultimate and a good anti virus.. but this maleare overrode n didnt allow me to do anything.. i had to finally uninstall firefox . in d process lost all my bookmarks etc.

Two things:

(A) Data Recovery

Normally, when you run Firefox's uninstaller, it doesn't touch your saved data. Did you use something like Revo? Does it have any kind of "salvage bin" or other data recovery feature?

Do you want suggestions on how to scour your hard drive for older bookmark backups?

(B) Escaping a Tech Support Scam Site

There are a few common patterns to these annoying pages, and these are some techniques for closing them without having to take drastic measures.

The "key" (ha ha) is the keyboard shortcut for closing the current tab, which is Ctrl+w (or on Mac, Command+w). Try it after each action to see whether it is available yet.

(1) Large alert dialog - lots of text, possible background audio

If you cancel this dialog (for example, by pressing the Esc key), it may reappear. After two or three appearances, Firefox should add a checkbox at the bottom of the dialog to stop the site from showing more alerts. Check that box and click OK to block further dialogs.

(2) Authentication dialog - asks for username and password

If you cancel this dialog, the page (or a frame in the page) may reload and immediately show it again. Pressing the Esc key numerous times in a row can cancel the reload as well as the dialog.

(3) Reacting to mouse movement

Some pages have a script that detects when you are moving the mouse pointer up toward the tab bar and takes action to show another dialog, or moves to full screen view to hide the toolbar area. On these pages, the keyboard shortcut is essential.

Hopefully this will let you close problem pages without having to "force quit" Firefox. (I don't recommend using that method because the tab will come back during automatic crash recovery anyway.)