Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

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Why were saved passwords were deleted when I reset Firefox?

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Firefox was slow loading and a pop-up from Mozilla suggested that I reset Firefox - and that all my saved information would be preserved. So I reset it, and a folder called "Old Firefox Data" was saved to my desktop. But when I reloaded Firefox, ALL my data was GONE. How can I get the data from the folder on my desktop into my current version of Firefox?

Firefox was slow loading and a pop-up from Mozilla suggested that I reset Firefox - and that all my saved information would be preserved. So I reset it, and a folder called "Old Firefox Data" was saved to my desktop. But when I reloaded Firefox, ALL my data was GONE. How can I get the data from the folder on my desktop into my current version of Firefox?

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Hi smithhillroad, Refer to this article to restore your profile: Back up and restore information in Firefox profiles