본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Why does Firefox insist that my password is wrong if i`m being sent a 2FA confirmation code to my linked mail account??

  • 3 답장
  • 1 이 문제를 만남
  • 7 보기
  • 최종 답변자: mihai.pinko

more options

Yesterday, my hard drive died, taking down firefox with all its data. Got a new hard drive in place, reinstalled windows, reinstalled firefox, attempted to sign in to sync, managed to remember my password after a few tries. Got my 2FA confirmation code via email, wrote it in the text field. Boom. Wrong password. Tried again. Same thing. I already have like 11 messages with codes to enter, nothing works, neither " https://accounts.firefox.com/signin " nor " https://accounts.firefox.com/settings ". Firefox insists that my password is wrong. I am very sure it is correct, otherwise i wouldn't get a 2FA code. Prior to all this, my Android got stolen. It was pattern locked, sent the command for full wipe, so the PC was the only remaining device still standing, until it crashed too. Resetting my password is TOTALLY OUT of the question, as i have years worth of data and saved bookmarks and logins. I need urgent help, this is getting critical very very fast. I tried pretty much everything i could think of.

Yesterday, my hard drive died, taking down firefox with all its data. Got a new hard drive in place, reinstalled windows, reinstalled firefox, attempted to sign in to sync, managed to remember my password after a few tries. Got my 2FA confirmation code via email, wrote it in the text field. Boom. Wrong password. Tried again. Same thing. I already have like 11 messages with codes to enter, nothing works, neither " https://accounts.firefox.com/signin " nor " https://accounts.firefox.com/settings ". Firefox insists that my password is wrong. I am very sure it is correct, otherwise i wouldn't get a 2FA code. Prior to all this, my Android got stolen. It was pattern locked, sent the command for full wipe, so the PC was the only remaining device still standing, until it crashed too. Resetting my password is TOTALLY OUT of the question, as i have years worth of data and saved bookmarks and logins. I need urgent help, this is getting critical very very fast. I tried pretty much everything i could think of.

모든 댓글 (3)

more options

Sorry, I can't help you with 2FA issues with Sync, but ....

Do you still have the "dead" hard drive?

Many times the drive may not boot up the operating system, but the drive would still work for recovering user saved data when connected as a 2nd drive or connected thru a USB adapter.

A cable like this: https://www.amazon.com/StarTech-com-SATA-USB-Cable-USB3S2SAT3CB/dp/B00HJZJI84

or this: https://www.amazon.com/Generic-Adapter-Converter-Optical-External/dp/B002OV1VJW

more options

The hard drive is very very dead. Bios doesnt see anything, and it doesnt even start up. I doubt any of that gear would work :( I do not understand why is the authentication system doing this. I tried again this evening 4 times, same story. I did some screenshots this time. I write my account's email adress. write the password, it requests the 2FA code, i get my code in the mail, write it, hit Continue and it sends me back to the first page :/ I really don't know what else to try. Thanks in advance Later Edit:it no longer says my password is wrong, it only redirects me to the first page

글쓴이 mihai.pinko 수정일시