본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data.

  • 3 답장
  • 2 이 문제를 만남
  • 14 보기
  • 최종 답변자: cor-el

more options

When I need to sync my bookmark, I was asked to login to sync. But got error:

Sorry. We’ve locked your account.

The confirmation email we sent to **** was returned and we’ve locked your account to protect your Firefox data.

When I need to sync my bookmark, I was asked to login to sync. But got error: Sorry. We’ve locked your account. The confirmation email we sent to **** was returned and we’ve locked your account to protect your Firefox data.
첨부된 스크린샷

모든 댓글 (3)

more options

This happens when your email provider automatically sends a error message back to the Firefox Account email system. Unfortunately, I've seen Yahoo frequently email back with an error message, even when the email goes through correctly.

In other cases, this can also happen if you have set an automated reply (sometimes called vacation reply on some email providers) because Firefox interprets this as an error message and assumes the email wasn't sent properly.

Once your account gets locked there is a waiting period (I want to say 24 hours) before it will be unlocked and you will be able to attempt to request the codes again.

If you continue to have issues with this, you may want to try changing the primary email address for your Firefox Account to another email provider.

Hope this helps.

more options

Hello,

    I still CAN NOT sign in and sync up the Firefox.  I get the same account locked error after 24-hr.  
   Please help!
more options