Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

prime video error

  • 4 답장
  • 1 이 문제를 만남
  • 26 보기
  • 최종 답변자: FredMcD

Davide
Davide
more options

I've used prime video since 3 years without problems. From 2 days (14 Jan 2020) the prime video player gives me the error 4315 when I try to start a playback and it does not work. I've tried on different linux machine with the latest upgrade istalled (both SO and browser) and the problem is the same. I've disabled all addons and also the tracking protection of firefox without success. Does someone have the same issue? Any ideas on how to solve? Probably an Amazon problem? Please help me if you can, thanks !

I've used prime video since 3 years without problems. From 2 days (14 Jan 2020) the prime video player gives me the error 4315 when I try to start a playback and it does not work. I've tried on different linux machine with the latest upgrade istalled (both SO and browser) and the problem is the same. I've disabled all addons and also the tracking protection of firefox without success. Does someone have the same issue? Any ideas on how to solve? Probably an Amazon problem? Please help me if you can, thanks !

선택된 해결법

Thanks for your help. Investigating on the problem it is for sure not a firefox problem. It is present also on Chromium for example. The problem is probably due to an old linux installation (old TLS communication ?...). On newer linux systems with the same firefox version everything works. Sorry, my mistake. Thanks and kind regards

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (4)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi Davide, The best place to start is with Amazon Prime. I wasn't able to find the error code listed at their Help site: Issues While Playing Prime Video Titles https://www.amazon.com/gp/help/customer/display.html?nodeId=G93JTA5QNSJT8WWP

Check the error code again and see if they can give you any information about it.

There's also another Amazon Help site: Prime Video https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Get back to us if it's a Firefox problem.

Davide
Davide 질문자
more options

선택된 해결법

Thanks for your help. Investigating on the problem it is for sure not a firefox problem. It is present also on Chromium for example. The problem is probably due to an old linux installation (old TLS communication ?...). On newer linux systems with the same firefox version everything works. Sorry, my mistake. Thanks and kind regards

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

I'm glad to hear that you found where the issue is.

Anytime that you need some help - give us a shout.

Enjoy your movies and...


Browse Safe !

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.