본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Lost history and bookmarks

more options

Cannot find bookmarks or history anywhere. All appears lost. Have no idea how this happened. Can I import bookmarks and history from Safari?

Cannot find bookmarks or history anywhere. All appears lost. Have no idea how this happened. Can I import bookmarks and history from Safari?

선택된 해결법

Hi torney, if your Firefox appears to have all new settings and data, it's possible that Firefox has created a new profile.

When was the last time it worked normally?

Your Firefox reported it is version 73, which is no longer supported. Is there a reason you have that version instead of the current ones:

  • Firefox 82 (regular release)
  • Firefox 78 Extended Support Release (ESR)

(If you rolled back your Firefox version to an older one, that triggered Firefox to automatically creates a new profile.)

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (1)

more options

선택된 해결법

Hi torney, if your Firefox appears to have all new settings and data, it's possible that Firefox has created a new profile.

When was the last time it worked normally?

Your Firefox reported it is version 73, which is no longer supported. Is there a reason you have that version instead of the current ones:

  • Firefox 82 (regular release)
  • Firefox 78 Extended Support Release (ESR)

(If you rolled back your Firefox version to an older one, that triggered Firefox to automatically creates a new profile.)