본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

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고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

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Upgrade took away all of my bookmarks and history.

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I lost all of my bookmarks and user history with the latest upgrade. I'm not too happy about this. And how can I contact a live person?

I lost all of my bookmarks and user history with the latest upgrade. I'm not too happy about this. And how can I contact a live person?

선택된 해결법

sure.

there are 2 ways to change the profiles in Firefox.

1) Windows start button > search (or run) > FireFox.exe -p

A simple little profile manager will pop up. There should be 2 profiles. Pick/load the one that is currently not running. Then open up FF and see if that profile you just activated produces the lost data.

If so, then we need to have it be the "defaulted" profile, via step 2

2) copy and paste and go to the following url:

about:profiles

if nothing above works out, then there is one possible trick to try which is to use the MSEdge browsers ability to tap into the FF profile data files. In fact, the MS browser may have already aggregated data from the previous version of your FF.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (9)

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was your previous version of FF set to HTTPS, via the options shown in the attached pic?

if so, then this is a confirmed bug.

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No that is not the issue. But thank you for trying to solve the mystery. It appears that others are having the same issue. No fun today.

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ok.

perhaps the issue pertains to the Profile

try switching to the other profile .

it might be blanked out, but hopefully not

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That is something I do not know how to do. Can you please explain the steps. Thanks

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I am able to open up the other profile but as you suggested it might be blanked out because Every file folder is empty. See attached image. Anyway I appreciate your help for the evening but have to leave work. I will look for a response tomorrow at some point.

Thanks again

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선택된 해결법

sure.

there are 2 ways to change the profiles in Firefox.

1) Windows start button > search (or run) > FireFox.exe -p

A simple little profile manager will pop up. There should be 2 profiles. Pick/load the one that is currently not running. Then open up FF and see if that profile you just activated produces the lost data.

If so, then we need to have it be the "defaulted" profile, via step 2

2) copy and paste and go to the following url:

about:profiles

if nothing above works out, then there is one possible trick to try which is to use the MSEdge browsers ability to tap into the FF profile data files. In fact, the MS browser may have already aggregated data from the previous version of your FF.

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Thanks ·´¯`·...¸>-)))º> ~dbben

Your last solution to my problem worked great. All bookmarks are back. You saved the day!

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you're welcome.  :-)