Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

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고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

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Firefox keeps crushing and won't start

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: FredMcD

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Firefox crushes when I start it. Here's the crash ID Crash ID: bp-7ac94c15-6b6c-4c6f-ab67-8f9040210723

Firefox crushes when I start it. Here's the crash ID Crash ID: bp-7ac94c15-6b6c-4c6f-ab67-8f9040210723

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Product Firefox Release Channel release Version 90.0.2 Build ID 20210721174149 (2021-07-21) Buildhub data OS macOS 11 OS Version 11.5.0 20G71

bp-7ac94c15-6b6c-4c6f-ab67-8f9040210723 Signature: mozilla::extensions::ExtensionsParent::RecvDocumentChange

Uptime 85 seconds (1 minute and 25 seconds)

MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(mWebNavigation)

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1710686 RESOLVED DUPLICATE Crash in [@ mozilla::extensions::ExtensionsParent::RecvStateChange]

1616059 NEW --- [meta] On-disk corruption in `omni.ja`

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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link}


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia