본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Getting my data back after a disk crash

  • 2 답장
  • 1 이 문제를 만남
  • 19 보기
  • 최종 답변자: ajh51

more options

I think McAfee deleted a lot of my system files and so I have replaced the hard drive & the O/S. I have recovered what I can from my old hard drive. I'm now trying to recover my Thunderbird data which is giving me some grief. I've followed all the instructions I can find on the internet about migrating to a new computer and I still can't get my data back. I have actually copied the directory from my old hard drive using a docking station to the new hard drive. But when I launch Thunderbird I get the startup screen. It's doesn't seem to matter how I get the files where they belong it doesn't start where it normally used to. Also where do I find the files that contain my address book? I have no idea where it is.

It was fun trying to recover my bookmarks in Firefox too. I was able to find an old backup on the old hard drive the fixed that problem.

I think McAfee deleted a lot of my system files and so I have replaced the hard drive & the O/S. I have recovered what I can from my old hard drive. I'm now trying to recover my Thunderbird data which is giving me some grief. I've followed all the instructions I can find on the internet about migrating to a new computer and I still can't get my data back. I have actually copied the directory from my old hard drive using a docking station to the new hard drive. But when I launch Thunderbird I get the startup screen. It's doesn't seem to matter how I get the files where they belong it doesn't start where it normally used to. Also where do I find the files that contain my address book? I have no idea where it is. It was fun trying to recover my bookmarks in Firefox too. I was able to find an old backup on the old hard drive the fixed that problem.

선택된 해결법

I would advise that you start afresh and try the following:

Uninstall Thunderbird.

Mac OS X Profile folders are located here:

   ~/Library/Thunderbird/Profiles/<Profile name>/ 

The tilde character (~) refers to the current user's Home folder, so ~/Library is the /Macintosh HD/Users/<username>/Library folder.

re:I have actually copied the directory from my old hard drive Copy the old 'Thunderbird' folder from the old 'Library'

Access the current new 'Library' folder and delete the current 'Thunderbird' folder. Then paste the old 'Thunderbird' folder into the 'Library'


Download and install the same version of Thunderbird that you were using at time of crash. You can find out what version you were using by looking in the 'Thunderbird' folder.

 ~/Library/Thunderbird/Profiles/<Profile name> folder 

look for this file 'compatibility.ini' and open with a text editor program, It will tell you the version that profile last used.

Once installed, start Thunderbird.

This is were you can locate previous versions: http://ftp.mozilla.org/pub/thunderbird/releases/

So if last using version 78.12.0 - then: http://ftp.mozilla.org/pub/thunderbird/releases/78.12.0/ click on on the 'mac' option choose prefered language eg: en-GB is English British then download the File Thunderbird 78.12.0.dmg to install.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (2)

more options

선택된 해결법

I would advise that you start afresh and try the following:

Uninstall Thunderbird.

Mac OS X Profile folders are located here:

   ~/Library/Thunderbird/Profiles/<Profile name>/ 

The tilde character (~) refers to the current user's Home folder, so ~/Library is the /Macintosh HD/Users/<username>/Library folder.

re:I have actually copied the directory from my old hard drive Copy the old 'Thunderbird' folder from the old 'Library'

Access the current new 'Library' folder and delete the current 'Thunderbird' folder. Then paste the old 'Thunderbird' folder into the 'Library'


Download and install the same version of Thunderbird that you were using at time of crash. You can find out what version you were using by looking in the 'Thunderbird' folder.

 ~/Library/Thunderbird/Profiles/<Profile name> folder 

look for this file 'compatibility.ini' and open with a text editor program, It will tell you the version that profile last used.

Once installed, start Thunderbird.

This is were you can locate previous versions: http://ftp.mozilla.org/pub/thunderbird/releases/

So if last using version 78.12.0 - then: http://ftp.mozilla.org/pub/thunderbird/releases/78.12.0/ click on on the 'mac' option choose prefered language eg: en-GB is English British then download the File Thunderbird 78.12.0.dmg to install.

more options

Thanks very much for your assistance.