본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

PC Crash email restoration

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: william57

more options

I have restored the profile from a harddrive backup to the appropriate roaming directory. I am not sure which version of Thunderbird I was using previously, I do know it was newer than 68.

I am currently installed version 78, because I am guessing that it has been updated since the version 68 install file I had saved previously. Since I got an error message when I tried that version indicating the profile was modified by a newer version.

With the new version, I deleted and recopied the profile again to ensure no corruption from version 68. Then I tried using the profile manager to load the old version directly. That didn't work.

I tried creating a new profile and pointing to the profile directory. That doesn't work either.

What I am expecting is that when I open thunderbird with the saved profile it will load the email that I had previously and I will not have to reconfigure my email credentials. Yet every time I try to load the profile it requests that I set up the email credentials and it doesn't appear to have loaded any of the old emails. I literally have over a gig of data in the Mail folder of the profile.

How do I restore this?

Thank you,

I have restored the profile from a harddrive backup to the appropriate roaming directory. I am not sure which version of Thunderbird I was using previously, I do know it was newer than 68. I am currently installed version 78, because I am guessing that it has been updated since the version 68 install file I had saved previously. Since I got an error message when I tried that version indicating the profile was modified by a newer version. With the new version, I deleted and recopied the profile again to ensure no corruption from version 68. Then I tried using the profile manager to load the old version directly. That didn't work. I tried creating a new profile and pointing to the profile directory. That doesn't work either. What I am expecting is that when I open thunderbird with the saved profile it will load the email that I had previously and I will not have to reconfigure my email credentials. Yet every time I try to load the profile it requests that I set up the email credentials and it doesn't appear to have loaded any of the old emails. I literally have over a gig of data in the Mail folder of the profile. How do I restore this? Thank you,

모든 댓글 (2)

more options

go to the troubleshooting information on the help menu. Select the show profile button in the troubleshooting information to open what thunderbird is actually using.

close Thunderbird.

Copy your old profile into the location that opened, ensuring that you get messages about replacing files to be sure it is being copied to replace.

Restart Thunderbird.

No muss no fuss and no profile manager or profiles.ini editing. All of which are prone to error.

more options

I had already tried that in many different ways. I tried again based on your advice, and this is even on a different computer. Same result.

Instead of loading the original profile, it is asking to configure the email for a new profile.

글쓴이 william57 수정일시