We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Signature saved as a jpeg file does not appear

  • 12 답장
  • 1 이 문제를 만남
  • 17 보기
  • 최종 답변자: v21networks

more options

Hello,

    I have used the same signature file for awhile.  After 10.01.2021 Thunderbird client for Windows 10 does not insert the signature file when I want to write and send an email.  This morning I sent a test email, the box is checked to insert the signature and nothing appeared at the addressed email.  Please advise?
Hello, I have used the same signature file for awhile. After 10.01.2021 Thunderbird client for Windows 10 does not insert the signature file when I want to write and send an email. This morning I sent a test email, the box is checked to insert the signature and nothing appeared at the addressed email. Please advise?
첨부된 스크린샷

모든 댓글 (12)

more options

Does it appear in safe/troubleshoot mode (hold Shift when launching TB)? Do you have any signature-type add-ons? Is the jpg file still in the same location?

more options

No it is not in safe mode; there are no add-ons or extensions; and the file has been in the same location for years. This only began after 10.01.2021. I logged into my mac and linux laptops and this does not happen.

more options

Your picture shows the plain text message composer. An image signature only works with html messages. If plain text is your default, hold Shift when clicking Write or Reply to have the signature appear.

more options

I disagree this was never an issue until I was asked to upgrade Thunderbird for Windows 10.

more options

It works the same way in TB 78. Don't know if it was different in older versions.

more options

Now I am on a debian laptop, using TB 78.14.0 and there is no problem. I will check the mac in a minute. Today I sent email and the signature appears. It was setup the same on all three laptops that I use.

more options

Your last picture shows the signature in an html-format message, which we already know is possible. But it won't appear in a plain text message, in TB 78 or 91.

more options

I am not understanding why you keep typing html-format message when this is not checked.

more options

Look in the Composition & Addressing section (see picture). That is where the plain text or html format is chosen. If 'Compose messages in HTML format' is unchecked, the default format is plain text. The Write window menus are different for the two formats, e.g. plain text has no Insert menu or Formatting Bar.

more options

I checked as suggested and that box was not checked. Interesting enough there are three other accounts I access mail using Thunderbird and the boxes are checked for all of them. However, when I clicked on write to create an email in the other accounts the signature did not show. After placing the check in the box for my work email address the signatures appeared in the other email addresses without a problem. Is this a bug for TB 91.2.1 (64-bit)?

more options

Each account has its own default composition format, text or html, and signature settings. I haven't seen any effect of one account's settings on other accounts. But if you think there's a bug, submit a report to Bugzilla, as long as you can provide specific steps for others to reproduce the issue.

more options

This only began after an update to 91.2.1. I am satisfied and for the next update I will check to observe if it happens again. Thanks for your patience and direction. Much appreciate!