본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Thunderbird email lost thanks to AOL

  • 2 답장
  • 1 이 문제를 만남
  • 2 보기
  • 최종 답변자: lmnolt

jan.hostage
jan.hostage
more options

I have a Verizon email account. Verizon email was purchased by AOL a while back, so Verizon email is supported by AOL. AOL recently informed users that if you're using non-AOL software to access email, the app's security needs to be updated to comply with AOL requirements. The Thunderbird instructions are to delete the AOL account and then add it back. Sadly (not being very bright!) I didn't realized that this would destroy all of my inbox subfolders, including a lot of critical emails. Is there any way to retrieve them? For what it's worth, the incoming mail server is pop.verizon.net.

THANK YOU!

I have a Verizon email account. Verizon email was purchased by AOL a while back, so Verizon email is supported by AOL. AOL recently informed users that if you're using non-AOL software to access email, the app's security needs to be updated to comply with AOL requirements. The Thunderbird instructions are to delete the AOL account and then add it back. Sadly (not being very bright!) I didn't realized that this would destroy all of my inbox subfolders, including a lot of critical emails. Is there any way to retrieve them? For what it's worth, the incoming mail server is pop.verizon.net. THANK YOU!

선택된 해결법

It wasn't necessary to delete and re-add the account, but the older mail is probably still available. Help/More Troubleshooting, Profile Folder, Open Folder, open the Mail subfolder. Is there a subfolder named pop.verizon.net and one named pop.verizon-1.net? If so, Tools/Account Settings, select Server Settings for the Verizon POP account. In the right pane, if Local Directory is pointing to pop.verizon-1.net, click Browse... and point it to pop.verizon.net, then restart TB.

http://kb.mozillazine.org/Recovering_deleted_mail_accounts

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

선택된 해결법

It wasn't necessary to delete and re-add the account, but the older mail is probably still available. Help/More Troubleshooting, Profile Folder, Open Folder, open the Mail subfolder. Is there a subfolder named pop.verizon.net and one named pop.verizon-1.net? If so, Tools/Account Settings, select Server Settings for the Verizon POP account. In the right pane, if Local Directory is pointing to pop.verizon-1.net, click Browse... and point it to pop.verizon.net, then restart TB.

http://kb.mozillazine.org/Recovering_deleted_mail_accounts

jan.hostage
jan.hostage 질문자
more options

Thank you, thank you! I've been agonizing over how to recover all of the information that was lost. I greatly appreciate your quick response. I can feel my blood pressure going down.

lmnolt
lmnolt
more options

Dear sfhowes:

That did it. Not exactly like the reference cited, but I was able to have done some research and found that the info was listed under mailbox.verizon.net and used that as the target and it worked. Thanks for your speedy response. More support from me will be forthcoming!!