본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Primary Email Was Deleted How Can I Change It?

  • 2 답장
  • 1 이 문제를 만남
  • 4 보기
  • 최종 답변자: cor-el

more options

I cannot add a secondary email or change my primary email without a code but my primary email was deleted by the company after my free trial ended.

I’m still logged into my account on the app but I had to delete and reinstall the desktop version because FireFox glitched and wouldn’t open.

I don’t know if the photo of the company saying my email no longer exists when I try to log in shows up, doing all of this on my phone.

I cannot add a secondary email or change my primary email without a code but my primary email was deleted by the company after my free trial ended. I’m still logged into my account on the app but I had to delete and reinstall the desktop version because FireFox glitched and wouldn’t open. I don’t know if the photo of the company saying my email no longer exists when I try to log in shows up, doing all of this on my phone.
첨부된 스크린샷

모든 댓글 (2)

more options

I'll retype my question because my phone messed up the format of the original post for some reason.


Can Firefox change the primary email associated with my account? Because my original one no longer exists, it was deleted by the Mailbox company. The login page now says this

"The confirmation email we sent to jacqulinegarrick@mailbox.org was returned and we’ve locked your account to protect your Firefox data."

It's being returned because the email account is deleted. I'm still logged into my account with the Firefox app. I need help getting into my account on the desktop version because there is no longer a active email account associated with it.

more options

You will have to create a new account when you no longer have access to the primary email address and also do not have a confirmed secondary email address.