본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cant download

  • 4 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

more options

Tried to download firefox browser. It just says in downloads 'Couldn't download - Virus scan failed'. How do I fix this? I did check that my laptop is updated. Security is updated. Scanned laptop for viruses, got nothing. Restarted laptop. No change.

Tried to download firefox browser. It just says in downloads 'Couldn't download - Virus scan failed'. How do I fix this? I did check that my laptop is updated. Security is updated. Scanned laptop for viruses, got nothing. Restarted laptop. No change.

모든 댓글 (4)

more options

Tried to download on Microsoft Edge and Opera. Would try on other browsers but can't download anything at all.

more options

So the issue is not just a Firefox issue, but more of Windows issue? What security software are you running? So are you a online, but just cannot download? Are you getting any kind of error message(s)?

more options

What security software do you have?

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

more options

What keyboard layout are you using in case you selected a layout that remaps some keys ?

Boot the computer in Windows Safe Mode with network support to see if that has effect.