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Break in, stolen Chromebook, credit cards.

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  • 최종 답변자: Dropa

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Hi. I apologize ahead of time for this lengthy question but I don't know where to turn? My apartment was broken into and my Chromebook, multiple credit cards and a couple of notebooks were stolen. I signed out of chrome ,immediately and changed google accounts/ email account passwords. HOWEVER, person/persons accessed the Chromebook and my phone was hacked. I have NOW had multiple Google accs/ 2new phones and 1new number, BUT,STILL,there are devices logged into my phone. The phone heats up and the light for the webcam comes on intermittently.Also,the phone is behaving very strangely. I'll be using an App,and,when I close it,it will be totally diff( ie, I am using messages( and it will close to settings) I've had files and data in my drive "disappear" and,all of my security settings "just turn off". I have downloaded your browser and VPN, in the hope that browsing incognito will help. I DID pay for an ANNUAL Avast "Virus blocker/cleaner and VPN", last week,BUT,4days after, the Icon TURNED INTO a copy of my Google account icon,and,I entered some data,before realizing.The screen flickers on and off and the text is fuzzy. I can be doing something and it will take multiple screenshots, or take me to another app.Have you encountered something like this?I'm NOT TECHNICAL in the slightest,BUT,this phone isn't under MY control.I'm NOW only using it in "safe mode" with DND and AIRPLANE on.I removed my banking and medical apps because I'm certain it's not secure. The "VIRUS/SYSTEM" is such that 5-10mins after I login, the other devices do,also.The device ref is VERY similar to mine,so,all seems well until I scrutinize details. I'm worried because whoever is doing this,obv knows my address.I will be eternally grateful if you can help. Apologies again,but,it's a big problem and needed a big description. Many thx,Aileen( a Firefox/Mozilla convert)

Hi. I apologize ahead of time for this lengthy question but I don't know where to turn? My apartment was broken into and my Chromebook, multiple credit cards and a couple of notebooks were stolen. I signed out of chrome ,immediately and changed google accounts/ email account passwords. HOWEVER, person/persons accessed the Chromebook and my phone was hacked. I have NOW had multiple Google accs/ 2new phones and 1new number, BUT,STILL,there are devices logged into my phone. The phone heats up and the light for the webcam comes on intermittently.Also,the phone is behaving very strangely. I'll be using an App,and,when I close it,it will be totally diff( ie, I am using messages( and it will close to settings) I've had files and data in my drive "disappear" and,all of my security settings "just turn off". I have downloaded your browser and VPN, in the hope that browsing incognito will help. I DID pay for an ANNUAL Avast "Virus blocker/cleaner and VPN", last week,BUT,4days after, the Icon TURNED INTO a copy of my Google account icon,and,I entered some data,before realizing.The screen flickers on and off and the text is fuzzy. I can be doing something and it will take multiple screenshots, or take me to another app.Have you encountered something like this?I'm NOT TECHNICAL in the slightest,BUT,this phone isn't under MY control.I'm NOW only using it in "safe mode" with DND and AIRPLANE on.I removed my banking and medical apps because I'm certain it's not secure. The "VIRUS/SYSTEM" is such that 5-10mins after I login, the other devices do,also.The device ref is VERY similar to mine,so,all seems well until I scrutinize details. I'm worried because whoever is doing this,obv knows my address.I will be eternally grateful if you can help. Apologies again,but,it's a big problem and needed a big description. Many thx,Aileen( a Firefox/Mozilla convert)

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Unfortunately this falls outside of Firefox forum help. You need to go to computer security consultant to ask for this type of help.